Return and Refund Policy

Returns & Refunds Policy

At Rosselle Studio, we are committed to delivering premium-quality products and ensuring customer satisfaction. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 14-day return window from the date your order is delivered.

To be eligible for a return, items must:

  • Be unworn, unwashed, and unused.

  • Have all original tags attached.

  • Be returned in their original packaging.

  • Be free from stains, odors, damage, or alterations.

  • Include proof of purchase or order confirmation.

To initiate a return, please contact us at studiorosselle@gmail.com within 14 days of receiving your order.

Once your return request is approved, we will provide instructions for returning your item. Returns sent without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as Rosselle Studio cannot be held responsible for lost return packages.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at studiorosselle@gmail.com with your order number and clear photos of the issue.

We will review your claim and arrange a replacement, exchange, or store credit where appropriate.

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items.

  • Gift cards.

  • Items marked as Final Sale.

  • Customized or personalized products.

  • Products that have been worn, washed, altered, or damaged after delivery.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or product, please return the eligible item and place a new order once your return has been approved..

Refunds

Rosselle Studio does not offer refunds for returned items.

If your return is approved and received in accordance with our return policy, you may be eligible for a store credit or exchange at our discretion. Refunds to the original payment method will not be issued except where required by applicable law.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. After reviewing the issue, Rosselle Studio may offer a replacement item, exchange, or store credit as an appropriate resolution.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Rosselle Studio
Email: studiorosselle@gmail.com